Landline Support
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Frequently Asked Questions
General
Can any business join?
Any business with a BT originated line can join TalkTalk Business.
What call plan do I have to be on to get free calls?
All TalkTalk Business customers can talk to each other for free regardless of your chosen plan.
What if my business changes premises or I change phone number?
Go to [a=http://www.cpwbusinesssolutions.com/home/your-account]cpwbusinesssolutions.com/youraccou...
What happens with BT when I switch over?
We'll do everything. In future you'll get just one bill including line rental, calling features a...
BT has said I will be charged for termination-is this right?
Potentially it depends on how many months you have left on your contract with them. In any case y...
Am I entitled to a refund if i pay my BT rental in advance?
It's worth checking when you last paid your line rental and bill as you may be owed a refund.
What happens if something goes wrong with the line?
Call us on 0800 083 3003 and we'll get it fixed for you as soon as we can. The line is still with...
What Communications will you send me?
As soon as we have received your TalkTalk Business order, firstly you will receive an order confi...
Inclusive Calls
When can I call other TalkTalk customers for free?
From your go live date.
Do the free calls between TalkTalk business customers mean that the price of calls to other networks will be raised to pay for the free ones?
No. If anything they are less. You could and should save on average 10% using TalkTalk Business i...
What are the definitions of local and national calls?
We use the same definitions as BT for local and national calls. A local call is a call to a phone...
When can I make daytime, evening and weekend calls?
Business Caller with Broadband
- Daytime calls are made between 9am and 5pm weekdays
- Eveni...
Charges and Line Rental
How can we offer such low call charges and line rental?
TalkTalk Business is able to offer lower call charges than other telecoms suppliers as we are abl...
What are the definitions of local and national calls?
We use the same definitions as BT for local and national calls. A local call is a call to a phone...
How will I know if my call prices change?
At TalkTalk Business, we are continuously monitoring all of our Call Plans to ensure that our cus...
Can TalkTalk Business be used for business fax lines too?
Yes - these are treated as any other business line.
Contracts and Billing
How do I pay my TalkTalk Business bill?
Payment must be received by direct debit. It is an easy and efficient way of paying your monthly ...
What will appear on my BT bill?
If you have chosen to switch your line rental then you will no longer receive a BT bill. If you h...
why have 2 month's line rental been charged for on 1st bill?
Like most telecoms companies we bill a month in advance so if you join on the 1st of the month yo...
What is your minimum contract length?
24 months.
Using TalkTalk Business
Can I use another provider once I've signed up for TalkTalk Business?
TalkTalk Business is provided on the basis that you use TalkTalk Business as your sole calls prov...
What communications will you send to me?
As soon as we have received your TalkTalk Business order, you will receive a welcome pack contain...
Can I use my existing phone?
Yes - you can carry on using the same phone as you have been and continue to make calls in the sa...
I'm a cable customer - can I use the service?
Unfortunately we are only able to provide service to those customers with BT lines.
I have a BT line but use another company's Saver Socket / Dialler Box. Will this affect your service?
If you have another company's saver socket please unplug this and plug your phone directly into t...
How to use your Line Extras
[b][i]To add to your existing Line Extras please visit the Your Account area of the website – Add...