General Support
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Frequently Asked Questions
General
What does "go live" mean?
It is the day your TalkTalk Business service is activated and you start paying for calls through ...
Contracts and Billing
What will appear on my TalkTalk Business bill?
First of all you will have a smaller total for both calls and line rental. But that's not the onl...
How are calls billed?
TalkTalk Business calls are billed by the second, and rounded up to the nearest penny. Minimum ca...
When does my contract "go live"?
Your contract will go live following the 7 day cooling off from signing your contract.
What happens if I want to terminate my contract before it expires?
You will have to have pay the line rental owed on the remaining months of your contract.
Using TalkTalk Business
Can I make calls to all international countries on TalkTalk Business?
Calls to the majority of international countries are unrestricted on TalkTalk Business. However, ...
What happens if I move business premises?
Your existing TalkTalk Business service will need to be transferred when you move, whether you ar...
What happens if I change my phone number but don't move premises?
Your existing TalkTalk Business service will need to be transferred. Please call us on the number...
Complaints
If you have a complaint regarding your service please contact us in writing by email or letter pr...