Broadband Support
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Frequently Asked Questions
About TalkTalk Business Broadband
TalkTalk Business router customers – Up to 8Mbps broadband test
If you recently signed up or completed the upgrade process for the Business Caller + Free Broadba...
General Broadband Questions
What does ADSL stand for?
Asymmetric Digital Subscriber Line. ADSL is a clever way of getting the most from a standard tele...
What is Broadband?
Broadband is a high-speed connection to the Internet, almost 150 times faster than a typical 56k ...
Why can't TalkTalk Business provide free broadband everywhere?
We can offer free broadband because we have taken control of the actual telephone lines and equip...
Getting TalkTalk Business Broadband
What do I need to get connected?
All you need is a BT line and a computer that meets the minimum requirements, and the ability to ...
Will an engineer need to visit my premises?
The signal you receive down your phone line will change, but the work to make this happen is all ...
Does it matter which socket I use for my broadband connection?
You can use any socket in your premises as long as it connects to the phone number you gave when ...
What is a micofilter for?
Microfilters separate voice and broadband signals so you can be online and talk on the phone at t...
Will broadband work on my computer?
Most of today's home computers will connect to broadband easily. Some older models (over six year...
How do I connect more than one computer; on a LAN for example?
You will need to purchase a router than can support multiple connections. There are two types ava...
Switching ISP to TalkTalk Business
What is a MAC? And why do I need to use it?
MAC stands for 'Migration Authorisation Code'. You will require a MAC if you choose to switch bro...
How do I obtain my MAC?
You need to obtain your MAC from your current Internet Service Provider (ISP) in order to transfe...
Will I experience downtime?
While switching to TalkTalk Business Broadband you will experience a short period of downtime of ...
What happens if my MAC has expired?
Please contact your current ISP to obtain another MAC.
How do I obtain my MAC if I choose to move my Broadband away from TalkTalk Business?
Please contact us by phone on 0800 083 3003, email at custserv@talktalkbusiness.co.uk, or write t...
When might I not require a MAC to switch providers?
If you are on TalkTalk Business's free broadband package and you want to move away from us, there...
Are there any other reasons why a MAC could not be provided?
We may have problems obtaining a MAC if there are for example open orders, incompatible products,...
Will my old modem or router be compatible?
Most TalkTalk Business Broadband products comply with the ADSL standard ITU-T G.992.1 (G.DMT). If...
Can I transfer email addresses from my current ISP to TalkTalk Business?
This is dependant on your current ISP. You will need to find out from them if you are able to bri...
Can I transfer my current static IP address from my current ISP to TalkTalk Business?
No, it is not possible to bring your static IP address with you, however, you can order a static ...
How do I log on to Business Broadband?
Once your service has been successfully activated you will receive a confirmation letter. Followi...
Common Business Broadband speed questions
How can I check my broadband connection speed?
When checking your broadband connection speed, there are two speeds that you need to take into ac...
What is the difference between line speed and throughput speed?
Line speed is the theoretical maximum speed that your line is capable of supporting. It varies de...
Will the maximum download speed always be 8Mbps?
No, the new technology will provide you with the optimum speed that your phone line can support. ...
What is the maximum upload speed?
maximum upload speeds of up to 832kbps.
As with line speeds for downloads, line speeds for upl...
Will my line run at the maximum speed all the time?
No, the actual speed will vary through the day depending on the overall volume of Business Broadb...
My Broadband Disconnects Itself
My Broadband Disconnects Itself
Your broadband signal should be continuous, so if you k...
Will the speed increase be noticeable?
Yes, especially when you are downloading large files or sending and receiving large email attachm...
How do I check my line speed?
Throughput speed (actually, as opposed to maximum line speed) can be measured via an online speed...
Is there a difference in contention ratios across the Business Broadband product suite?
Yes, though this is now expressed in terms of throughput speeds (see answer to previous question).
Will line speed improve if I upgrade from 2Mbps to 8Mbps?
Line speed is determined by a number of factors including line quality, proximity to local exchan...
Equipment
How do i set up my equipment – Modem, Router etc?
Please download the TalkTalk Business Broadband equipment set up guide from the link below.
Do I need to purchase any of my own internet hardware in order to get my Broadband started?
Click Here to download our Broadband equipment set up guide
Does broadband connection affect how my Chip and Pin operates?
Issues can be seen if the port speed of the card payment machine is set too high. If you speak to...
Broadband Troubleshooting
Try this first
Has your broadband been activated yet? You'll find your activation date in the welcome letter we ...
I don't have a spare USB port for my modem.
If you already have more USB peripherals than ports on your computer, you should buy a USB hub. T...
My Computer doesn't have a USB Port
You may be able to add a PCI USB card to your PC. Consult your local PC retailer about an upgrade...
One of the modem lights is flashing
A flashing ADSL light means the modem isn't picking up the signal properly. Make sure the modem i...
I Can't Connect
If you have set up broadband successfully but now can't connect, try these solutions:
[b]1) Chec...
My Broadband Disconnects Itself
Your broadband signal should be continuous, so if you keep dropping the connection there is proba...
Web Pages Seem Very Slow To Load
It may just be that a particular website is slow or having problems. But if things are slow acros...
Other issues
I keep getting '404 - Page not found' messages.
404 error messages mean your browser ca...